Frequently Asked Questions
What happens after I book a trip?
Once you book a trip you will receive a conformation from us. You will get a second email over the next few days introducing you to your guide. Your guide will email to discuss goals and objectives, meeting time and to answer any questions you may have.
Is gear included in my trip? Can I bring my own gear?
Yes, all climbing gear is provided by the guide service. You can bring your personal gear but it needs to be inspected by your guide.
How long do we stay out?
Once your guide confirms a meeting time they will stay out with clients as long as the client wants. This can vary due to weather, number of clients in the group, etc. We’re here to make sure you have a great day. If you want to climb, we’ll stay out.
How young of a child can participate?
For ice climbing our smallest boot is a size 4, so generally speaking around an 8-year-old. For rock climbing we have taken 4-year-olds out!
Do you do half day trips?
We do not, but clients can end the trip any time they would like.
Do we bring food?
We highly recommend bringing food and drink for all guided trips.
We have a family member that does not want to climb. Can they come along?
Absolutely, we just ask that you inform your guide and that they are prepared for the day outside.
Where do we meet?
For all ice climbing trips we meet at Down Wind Sports 112 Elm Munising
For all rock climbing trips we meet at Down Wind Sports 514 N Third Marquette
What does it mean to combine groups?
We offer you the option to combine your trip with that of other climbers. Selecting this option will save you 10% on your booking. For climbers who are willing to combine groups, we’ll organize your trip with other climbers maintaining a climber to guide ratio of 4:1 or less. You won’t get any less time climbing, you might make some new friends, and you’ll definitely save some money.
What is your refund policy?
We offer full refunds if you cancel more than two weeks before your trip date. After that, we unfortunately cannot off you a refund. We will be happy to reschedule with you as long as the new date occurs during the same climbing season. If your trip is canceled by your guide due to weather or other conditions, we will offer a full refund or the opportunity to reschedule.